> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.janitorai.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cloudflare "Access Denied" & Verification Issues

# Cloudflare "Access Denied" & Verification Issues

Janitor uses Cloudflare to protect the site from attacks and abuse. Cloudflare runs security checks on all incoming traffic, and sometimes legitimate users get flagged.

**Common symptoms:**
* "Access Denied" or "Access Restricted" message
* Stuck in a verification loop
* Page won't load after completing a challenge
* Error 1020 or similar Cloudflare error codes

**Why this happens:**

Cloudflare's decisions are based on signals like your IP address, browser fingerprint, network reputation, and device configuration. This means the block is usually triggered by something on *your* end or your network, not your Janitor account.
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## Troubleshooting steps

### Quick fixes
1. **Clear your browser's cache and cookies**
2. **Try an incognito/private window**
3. **Switch browsers** — Chrome, Firefox, Brave, Opera, or Edge
4. **Check your system clock** — date/time must match your actual location

### VPN & network
* **Not using a VPN?** Try one (e.g., Proton VPN) — this changes your IP
* **Using a VPN?** Try turning it off — some VPN IPs are flagged
* **Disable anti-tracking or privacy extensions** — these can interfere with Cloudflare's checks

### Browser-specific
* **Brave users:** Click the shield icon next to the address bar and turn off "Brave Shields"

### Device checks
* **Ensure your device and browser are up to date** - older Chromebooks especially may struggle with Cloudflare protections
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## What support can and can't do

**We cannot:**
* Whitelist your IP address
* Override or bypass Cloudflare's security decisions
* See why Cloudflare flagged your connection
* Guarantee access from all networks or devices

**This is because:** Cloudflare operates as an independent security layer. We don't control its blocking decisions, and we don't have visibility into individual cases.

**If troubleshooting doesn't work:**

The issue is between your network/device and Cloudflare — not your Janitor account. Your options are:
* Try a different network (mobile data, different WiFi, etc.)
* Contact your ISP if you suspect they're the issue
* Reach out to [Cloudflare Support](https://support.cloudflare.com/) directly
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## Still stuck?

If you've tried everything above and believe your access issue is *not* Cloudflare-related (e.g., you can reach the site but have account-specific problems), [contact support](mailto:support@janitorai.com) with:
* What you've already tried
* Any error messages (exact text or screenshot)
* Your browser, device, and whether you're using a VPN