Articles on: General Site & Chat Issues

Error Code: Raw HTML - <DOCTYPE html>


Displays Raw HTML (<!DOCTYPE html> <html lang="en"> <head>...)
What It Means:
This is not a user issue—it typically means something went wrong server-side, or with your connection to it.


How to Fix It

Step 1: Review the <title> section of the HTML error page.

It can give quick context. Based on what you find:


Common Title Indicators & What To Do

  • 404 Error

Meaning: The page doesn’t exist or the site is temporarily down.
Fix: The site is having issues and that this will be resolved as soon as possible.


  • Security Verification Required / Cloudflare Challenge

Meaning: The user triggered Cloudflare’s security.
Fix: Wait 5 minutes, then try again. If still getting the error, follow the steps in the Cloudflare Issues help article.


  • Too Many Requests

Meaning: You are sending messages too fast or hit a temporary proxy blip.
Fix: Refer to the Proxy Error guide regarding your Proxy. It's likely a rate-limiting or temporary proxy disruption.


  • 500 / 502 / 504 Error

Meaning: Upstream server (proxy/API) issues.
Fix: Refer to the Proxy Error guide regarding your Proxy for relevant troubleshooting steps.



If none of these titles match, take a screenshot or copy the full title line and contact Customer Service.

Updated on: 25/07/2025