> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.janitorai.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Error: Rate Limit/Network Error

![](https://storage.crisp.chat/users/helpdesk/website/-/8/b/4/e/8b4ea6e8d9765000/image_w6peax.png)
If you're encountering a **"Rate Limit"** or **"Network Error"** while using JanitorAI, especially when using models like **DeepSeek** or other proxies, follow the steps below to resolve the issue.

### **Common Cause**
This issue often arises from **proxy-related problems** with services like DeepSeek or Claude, especially when their servers are down or overloaded.

### **Step-by-Step Fix**
#### **Step 1: Identify Proxy Use**
**Are you using a proxy model** (e.g., DeepSeek, Claude)?
* **If YES**:
    * Switch to the **JLLM** model temporarily and see if the issue persists.
    * If it works, the issue is with the proxy server (likely temporary).
    * Wait **24 hours**, then check again. If the problem continues, move to Step 2.

#### **Step 2: Clear Browser Cache & Cookies**
Clear your browser's **cache and cookies**, then retry.

#### **Step 3: Try Incognito/Private Mode**
Open an **Incognito** or **Private Window** in your browser and check if the issue persists.

#### **Step 4: Try a Different Browser**
Use a different browser such as:
* **Chrome**
* **Firefox**
* **Opera**
* **Brave**
* **Edge**

#### **Step 5: Toggle Your Internet Connection**
Turn your **Wi-Fi off and back on**.
(If on mobile, toggle **Airplane Mode** briefly.)

#### **Step 6: Check VPN Usage**
Ask: **Are you using a VPN?**
* **If YES**: Turn the VPN **off** and test again.
* **If NO**: Try **using** a VPN to see if it helps.
> ✅ *Recommended free VPN*: Proton VPN