> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.janitorai.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My account was banned

### What can you do?

If your account has been banned from our site, you may submit a ban appeal.
Before doing so, it's important to confirm that your account is actually banned. Some technical issues are often mistaken for bans and can be resolved without contacting support.
---
### **Issues commonly mistaken for bans:**

### 1. A "blocked" text showing up on your bots
This is **__not__** a moderation action. 
It means you have blocked a tag of word that is also used on your own bot. As a result, your bot appears blocked to you.

How to fix it:
* Go to your settings
* Select "Blocks"
* Click on "Blocked tags"
* Remove any tags or words used on your bot

![Blocked bot](https://storage.crisp.chat/users/helpdesk/website/-/8/b/4/e/8b4ea6e8d9765000/image_1i3yntd.png)
---
### 2. "Access Restricted page"
This is a **__Cloudflare-realed issue__**, not a ban.

How to fix it:
* Refer to the [Cloudflare troubleshooting guide](https://help.janitorai.com/en/article/troubleshooting-cloudflare-issues-1jc4jkr/) for steps to resolve the issue

![](https://storage.crisp.chat/users/helpdesk/website/-/8/b/4/e/8b4ea6e8d9765000/image_18wqza1.png)
---
### How to submit a ban appeal

If you've confirmed that your account is banned, follow these steps:
1. Click the "raise a ticket" button at the bottom of the helpdesk page
2. Fill out the form, and select **Account Support**
3. Provide: your **__exact username__** or your **__profile link__**
4. (Optional) if you know why you were banned, include an appeal message
Our Customer Support team will review your request and inform you whether your appeal has been accepted or rejected.

### Important note
Ban appeals must be submitted through one of the following methods:
* The "Raise a ticket" option, or
* Email: support@janitorai.com
You are required to provide:
* Your **exact username **and/or
* Your **profile link**
If this information is missing, we will **__not__ **be able to process your appeal, and your ticket **__may be closed without a response__**. You are free to reopen a new ticket if you have received no response, or to include new messages in the same ticket if you believe you did not include the correct information.
---
### **What if my ban appeal is rejected?**
If your ban appeal was rejected, the decision is **__final__**.
Our Customer Support team will not review it a second time, and any following tickets will be closed without a response.


|| If you have been banned from our Discord server or SubReddit, consult this article: [FAQ: Do you have a Discord server or a Subreddit?](https://help.janitorai.com/en/article/faq-do-you-have-a-discord-server-or-a-subreddit-1d7lz13/)